![Remote support Remote support](https://mecaluxcom.cdnwm.com/documents/20128/458410/Image+-+header+-+soporte-remoto.jpg/4fd9a0ef-bceb-d847-d84a-21538d6f95da?t=1644946805000&e=jpg&imdensity=1)
We stay involved long after your system is up and running. Once a customer is working with our software, Mecalux offers ongoing, comprehensive software maintenance services.
-
License management
Receive product updates and patches. Mecalux invests a great deal of its business resources in the improvement and ongoing development of its software solutions to pass onto its customers.
-
Remote support
Enjoy support from our team. Choose from options such as: Monday to Friday, 8 am to 6 pm office hour assistance; to the more extensive 365 days a year, continuous customer care package. Any customer with an active license can sign up for our remote support service.
-
System monitoring
Remote support also includes proactive monitoring via the Easy Monitor tool, which checks periodically that all critical aspects of your installation are running smoothly.